Last Updated: April 2026
At Tailai, we take great pride in the craftsmanship of our products. Because most of our items are handcrafted to your specific size and requirements, please read our policy carefully before placing your order.
All items at Tailai Space are handcrafted to your specific measurements. Due to the personalized nature of these items, all sales are final. We do not accept returns or exchanges for reasons such as:
We conduct rigorous quality checks before every shipment. However, if your item arrives damaged or defective, we are committed to making it right.
In the event that a repair or replacement is not possible due to stock availability or other factors, we will issue a full refund to your original payment method.
As our jewelry is custom-fitted, customers are responsible for providing accurate measurements. Please refer to our Sizing Guide before completing your purchase. We cannot offer refunds, repairs, or replacements for items that do not fit due to incorrect measurements provided by the customer.
If you have any questions regarding your order or our policy, please contact our support team:
