By accessing or purchasing from our Website, you acknowledge that you have read, understood, and agreed to these Terms of Use.
All products displayed on our Website are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
- The price includes all taxes, duties and fees payable by the purchaser.
- We accept various payment methods, processed securely via trusted third-party gateways.
- We reserve the right to change prices at any time without notice.
- Once an order is placed, you will receive a confirmation email with order details.
- Shipping times and costs vary depending on your location and selected delivery method.
- We are not responsible for delays caused by third-party shipping services or customs clearance.
- Tracking information will be provided when available.
- To ensure faster delivery and manage our handcrafted inventory efficiently, orders are dispatched from our regional distribution centers in Hong Kong or Mainland China. The specific shipping location depends on your destination and current stock availability.
Custom-Made Sales
All items at Tailai Space are handcrafted to your specific size. Due to this personalization, all sales are final. We do not accept returns or exchanges for non-quality issues (e.g., wrong size selected or change of mind).
Quality Issues
If your item is damaged or defective upon arrival, please email us at tailai@tailaispace.com within 48 hours with photos of the damage. We will provide a replacement or repair for verified defects.
Sizing
Customers are responsible for providing accurate measurements. Please refer to our Sizing Guide before ordering, as we cannot offer refunds for incorrect sizing provided by the customer.
- Promotional codes must be applied at checkout and cannot be added after the order is placed.
- Each promotional code is valid for a limited time and may only be used once unless otherwise stated.
- Discounts cannot be combined with other offers unless explicitly mentioned.
- We reserve the right to cancel any promotional campaign or reject discount code misuse at our discretion.
We are committed to protecting your privacy. Personal data collected through our Website will be handled in accordance with our Privacy Policy.
- We only collect personal data necessary to process your orders and improve your experience.
- Your data will never be sold or shared with third parties without your consent, except for order fulfillment.
- We use cookies to personalize content and analyze traffic. You can manage your cookie preferences in your browser settings.
- You are responsible for maintaining the confidentiality of your account and password.
- We reserve the right to suspend accounts for any suspicious or fraudulent activity.
If you have any questions regarding these Terms of Use, please contact us at tailai@tailaispace.com
